Customer Service Coordinator

Triton Environmental Consultants, Ltd.; Lansing (MI); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking a Customer Service Coordinator to provide responsive customer support and accurate order processing. You will assist customers with inquiries and manage order or account information while coordinating with internal departments to ensure smooth order fulfillment.

The role emphasizes organization, attention to detail, and a proactive attitude toward learning our products, systems, and processes to enhance the customer experience.

Qualifications

• Experience assisting customers by phone and email.
• Strong organizational skills and attention to detail.
• Willingness to learn products and processes.
• Ability to coordinate with internal departments to support orders.

Responsibilities

• Assist customers with inquiries via phone and email.
• Manage order and account information.
• Prepare routine quotations.
• Communicate with internal departments to support order fulfillment.

Skills

Customer service

Order processing

CRM systems

Microsoft Office

Tools

ERP systems

Job description

Support customers, coordinate the details, and help keep orders moving smoothly. Our Grain & Protein Technologies team is looking for a Customer Service Coordinator to provide responsive customer support, accurate order processing, and dependable administrative coordination.

You will assist customers with inquiries, manage order and account information, prepare routine quotations, and communicate with internal departments to support order fulfillment. This role is a great fit for someone who is organized, detail-oriented, and eager to learn our products, systems, and processes while contributing to a positive customer experience.

You'll enjoy this role if you:

• Enjoy helping customers by phone and email
• Take pride in processing orders accurately and efficiently
• Are organized and attentive to details
• Like maintaining clear records and up-to-date information
• Enjoy coordinating with different departments to support customers
• Are comfortable using Microsoft Office and learning ERP or CRM systems
• Can balance multiple priorities in a fast-paced environment
• Communicate clearly and professionally
• Like solving routine concerns and knowing when to escape an issue
• Want to grow your customer service and sales support skills