Customer Success & Order Coordinator

Acosta, Inc.; Chesterfield (MO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Acosta Group is seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and ensure smooth order processing from start to finish. In this role you will professionally receive and resolve order issues, update orders and pricing in internal systems, monitor dashboards, and build strong relationships with customers and colleagues.

Requires 2+ years of customer service experience, high school diploma or GED, and proficiency with Word, Excel,

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Formal customer service training a plus.

Responsibilities

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Skills

Strong communication

Organization

Problem-solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Order management systems

Office equipment

Attention to detail

Education

High School Diploma or GED

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Acosta Group is seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and ensure smooth order processing from start to finish. In this role you will professionally receive and resolve order issues, update orders and pricing in internal systems, monitor dashboards, and build strong relationships with customers and colleagues.

Requires 2+ years of customer service experience, high school diploma or GED, and proficiency with Word, Excel,