Customer Service & Order Coordination Specialist

Contech Engineered Solutions; Olde West Chester (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team collaboration

Work-life balance

Career growth

Comprehensive benefits

Job summary

Contech Engineered Solutions is seeking a diligent Customer Service Coordinator to manage the end-to-end order flow—from quotes to manufacturing release—while ensuring customer satisfaction across our product lines.

You will establish and maintain account relationships, support with pricing and submittals, process orders, and collaborate with Sales, Manufacturing, and Credit teams to deliver exceptional service in a dynamic, team-driven environment.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
• Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency in computer software, including MS Office and CRM databases.

Responsibilities

• Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
• Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
• Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
• Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
• Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
• Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
• Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
• Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Skills

Communication

Problem-solving

Analytical thinking

Technical competencies

Education

Bachelor's Degree or equivalent

Tools

MS Office

CRM databases

Job description

Contech Engineered Solutions is seeking a diligent Customer Service Coordinator to manage the end-to-end order flow—from quotes to manufacturing release—while ensuring customer satisfaction across our product lines.

You will establish and maintain account relationships, support with pricing and submittals, process orders, and collaborate with Sales, Manufacturing, and Credit teams to deliver exceptional service in a dynamic, team-driven environment.