Customer Experience & Order Support Specialist

Goodwin Recruiting; Shrewsbury (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Personal days

Medical insurance

Dental insurance

Vision insurance (optional)

Life & disability insurance

SIMPLE IRA with 3% match

Job summary

Goodwin Recruiting is seeking a friendly, detail-oriented Customer Service Representative to provide exceptional support while processing orders, handling inquiries, and ensuring a positive customer experience. The role involves responding to calls and emails, processing orders, and coordinating with different teams.

The ideal candidate has 2+ years of customer service or administrative experience, strong communication and organizational skills, proficiency with CRM/ERP or order management

Qualifications

• 2+ years of customer service or administrative experience.
• Strong communication and organizational skills.
• Experience with CRM, ERP, or order management software preferred.
• Proficient in Microsoft Office.
• Ability to multitask in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer calls and emails professionally.
• Process customer orders, quotes, returns, and shipment requests.
• Provide order updates and resolve customer concerns.
• Maintain accurate customer records in CRM/ERP systems.
• Coordinate with Sales, Operations, and Shipping to ensure timely order fulfillment.
• Assist with light shipping and administrative duties as needed.

Skills

Strong communication

Organizational skills

Multitasking

Microsoft Office

Team-oriented

Education

Experience with CRM/ERP or order management software

Tools

CRM/ERP software

Order management software

Job description

Goodwin Recruiting is seeking a friendly, detail-oriented Customer Service Representative to provide exceptional support while processing orders, handling inquiries, and ensuring a positive customer experience. The role involves responding to calls and emails, processing orders, and coordinating with different teams.

The ideal candidate has 2+ years of customer service or administrative experience, strong communication and organizational skills, proficiency with CRM/ERP or order management