Customer Experience Specialist - Growth & Support

Safeguard; Sharon (MA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Training & development

Job summary

Safeguard is seeking a Customer Service Representative to join our Customer Service team. Delivering the best customer experience starts with you. This full-time role focuses on delivering customer support and order entry assistance while helping the team exceed customer expectations.

Requirements include two+ years in customer service or inside sales, strong MS Outlook/Word/Excel skills, and excellent multitasking and time-management abilities.

Qualifications

• Two or more years of customer service and/or inside sales experience.
• Proficiency in Microsoft Outlook, Word and Excel.
• Strong interpersonal, organizational, communications and problem-solving skills.
• Excellent time management and ability to multitask and prioritize work.

Responsibilities

• Field telephone calls and monitor emails to deliver timely responses.
• Provide accurate and timely order entry, product research and price quoting.
• Promote profitable repeat retention, add-on business and referrals.
• Provide accounting support and maintain filing systems; perform office support tasks.

Skills

Customer service

Inside sales

Interpersonal skills

Time management

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Safeguard is seeking a Customer Service Representative to join our Customer Service team. Delivering the best customer experience starts with you. This full-time role focuses on delivering customer support and order entry assistance while helping the team exceed customer expectations.

Requirements include two+ years in customer service or inside sales, strong MS Outlook/Word/Excel skills, and excellent multitasking and time-management abilities.