Customer Experience & Order Support Specialist

spsx; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

spsx in Memphis is seeking a detail-oriented Sales Support Specialist to join our Customer Experience team. You will review POs, enter and manage orders in the QAD ERP, generate quotes, support pricing inquiries, and keep customers updated on status and resolutions.

This role requires strong communication, multi-tasking, and collaboration across departments, with proficiency in ERP systems and MS Office. Monday–Friday, 8:00 am–5:00 pm schedule on site.

Qualifications

• Bachelor's or associate degree or commensurate experience preferred.
• Strong attention to detail and accuracy.
• Clear and professional written and verbal communication.
• Customer-focused mindset with a desire to deliver positive outcomes.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort learning ERP systems, Salesforce, and Microsoft Office applications.

Responsibilities

• Review customer purchase orders to ensure accuracy, completeness, and alignment with approved quotes.
• Prepare, enter, and manage sales orders within the QAD ERP system.
• Create, update, and deliver customer quotes in a timely manner.
• Support inside and outside sales teams with pricing, order, and product-related inquiries.
• Provide customers with timely quotes and order status updates.
• Investigate and resolve order issues, discrepancies, and service concerns.
• Initiate returns and credits in accordance with company procedures.
• Take ownership of customer issues and follow them through to resolution.
• Assist with customer certification and compliance documentation.
• Ensure required documentation is completed accurately and maintained appropriately.
• Perform quality reviews of quotes and sales orders to ensure consistency and accuracy.
• Identify recurring issues and opportunities to prevent errors before they occur.
• Maintain and update Standard Operating Procedures (SOPs).
• Contribute ideas to improve workflows, tools, and overall customer experience.

Skills

Attention to detail

Communication skills

Multitasking

Problem-solving

Cross-department collaboration

Customer-focused mindset

Education

Bachelor's or Associate degree

Commensurate experience

Tools

ERP systems

Salesforce

Microsoft Office

Job description

spsx in Memphis is seeking a detail-oriented Sales Support Specialist to join our Customer Experience team. You will review POs, enter and manage orders in the QAD ERP, generate quotes, support pricing inquiries, and keep customers updated on status and resolutions.

This role requires strong communication, multi-tasking, and collaboration across departments, with proficiency in ERP systems and MS Office. Monday–Friday, 8:00 am–5:00 pm schedule on site.