Sales Support Specialist: Orders & Customer Care

JobScore, Inc.; Loves Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

DailyPay Earned Wage Access

Medical

Dental

Vision

401K Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

JobScore, Inc. seeks a Sales Support Coordinator to strengthen the sales order administration process and provide superior customer service. The role acts as a bridge between sales, customers, and internal teams to ensure accurate and efficient order processing, contributing to business growth and customer satisfaction.

Responsibilities include handling inquiries, confirmations, ERP data entry, and collaboration across departments to ensure timely shipments and accurate documentation.

Qualifications

• Knowledge of ERP systems.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Proficiency in standard office and database programs/equipment.
• Strong written and verbal communication skills.

Responsibilities

• Answers and directs phone calls to appropriate personnel and departments.
• Provides purchase order confirmations and shipping information to sales team and customers.
• Enters certifications into ERP software.
• Schedules building maintenance and manages front-office operations.
• Responds to customer-specific administrative requests such as daily shipments and quality lists.
• Reviews and follows up with the sales team to organize and clean up sales orders, purchase orders, RMAs, credits and will-calls.
• Tracks and expedites purchase orders, transfers and sales orders.
• Assists sales team in following up and responding to customers on administrative tasks.
• Collaborates with sales, operations, and accounting, fabrication, and customer service teams to deliver exceptional customer support.
• Performs additional administrative and sales support duties as assigned.

Skills

ERP systems knowledge

Microsoft Office Suite

Strong communication

Education

Bachelor's Degree preferred

High School Diploma or equivalent

Tools

ERP software

Job description

JobScore, Inc. seeks a Sales Support Coordinator to strengthen the sales order administration process and provide superior customer service. The role acts as a bridge between sales, customers, and internal teams to ensure accurate and efficient order processing, contributing to business growth and customer satisfaction.

Responsibilities include handling inquiries, confirmations, ERP data entry, and collaboration across departments to ensure timely shipments and accurate documentation.