Customer Experience Representative

spsx; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

spsx in Memphis is seeking a detail-oriented Sales Support Specialist to join our Customer Experience team. You will review POs, enter and manage orders in the QAD ERP, generate quotes, support pricing inquiries, and keep customers updated on status and resolutions.

This role requires strong communication, multi-tasking, and collaboration across departments, with proficiency in ERP systems and MS Office. Monday–Friday, 8:00 am–5:00 pm schedule on site.

Qualifications

• Bachelor's or associate degree or commensurate experience preferred.
• Strong attention to detail and accuracy.
• Clear and professional written and verbal communication.
• Customer-focused mindset with a desire to deliver positive outcomes.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort learning ERP systems, Salesforce, and Microsoft Office applications.

Responsibilities

• Review customer purchase orders to ensure accuracy, completeness, and alignment with approved quotes.
• Prepare, enter, and manage sales orders within the QAD ERP system.
• Create, update, and deliver customer quotes in a timely manner.
• Support inside and outside sales teams with pricing, order, and product-related inquiries.
• Provide customers with timely quotes and order status updates.
• Investigate and resolve order issues, discrepancies, and service concerns.
• Initiate returns and credits in accordance with company procedures.
• Take ownership of customer issues and follow them through to resolution.
• Assist with customer certification and compliance documentation.
• Ensure required documentation is completed accurately and maintained appropriately.
• Perform quality reviews of quotes and sales orders to ensure consistency and accuracy.
• Identify recurring issues and opportunities to prevent errors before they occur.
• Maintain and update Standard Operating Procedures (SOPs).
• Contribute ideas to improve workflows, tools, and overall customer experience.

Skills

Attention to detail

Communication skills

Multitasking

Problem-solving

Cross-department collaboration

Customer-focused mindset

Education

Bachelor's or Associate degree

Commensurate experience

Tools

ERP systems

Salesforce

Microsoft Office

Job description

Schedule: Monday - Friday8:00 am – 5:00 pm

ESSENTIAL PURPOSE OF THIS POSITION:

Under the general direction ofthe Director of Customer Experience,support the sales organization and ensure every customer interaction isaccurate, responsive, and consistent.Build ownership of the customer experience from quote through order fulfillment and post-sale support.Partner closely with sales, operations, and customers to improve accuracy, proactively resolve issues, and support continuous process improvement across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review customer purchase orders to ensure accuracy, completeness, and alignment with approved quotes.

• Prepare, enter, and manage sales orders within the QAD ERP system.

• Create, update, and deliver customer quotesin a timely manner.

• Support inside and outside sales teams with pricing, order, and product-related inquiries.

• Provide customers withtimelyquotesand order status updates.

• Investigate and resolve order issues, discrepancies, and service concerns.

• Initiate returns and creditsin accordance withcompany procedures.

• Take ownership of customer issues and follow them through to resolution.

• Assistwith customer certification and compliance documentation.

• Ensure required documentation is completed accurately and maintained appropriately.

• Perform quality reviews of quotes and sales orders to ensure consistency and accuracy.

• Identifyrecurring issues and opportunities to prevent errors before they occur.

• Maintain and update Standard Operating Procedures (SOPs).

• Contribute ideas to improve workflows, tools, andoverallcustomer experience.

Knowledge, Skills, and Abilities Required

• Strong attention to detail and commitment to accuracy

• Strong communicationskills

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and organizational skills.

• Ability to collaborate effectively across departments.

• Proficiencywith ERP systems and Microsoft Office applicationspreferred.

SCOPE OF DUTIES AND RESPONSIBILITIES:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) willbe requiredto follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essentialjobfunctions and requirements and are subject topossible modificationtoreasonably accommodateindividuals with disabilities. To perform this job successfully, the incumbent(s) willpossessthe skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Required Skills and Qualifications

• Bachelor’s degree or associate degree or commensurate experience preferred, new graduates encouraged to apply

• Strong attention to detail and commitment to accuracy

• Clear and professional written and verbal communication skills

• Customer-focused mindset with a desire to deliver positive outcomes

• Ability to manage multiple priorities in a fast-paced environment

• Comfort learning ERP systems, Salesforce, and Microsoft Office applications

• Strong problem-solving skills with a sense of ownership and accountability

Preferred Skills and Experience

• Internship or experience in customer service, sales support, or operations

• Interest in manufacturing, industrial products, or supply chain environments

Familiarity with process documentation or continuous improvement concepts