Operations Support Supervisor

Stephen Gould; Franklin (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading distribution company is seeking a Supervisor to manage a sales support team across two locations. The candidate will be responsible for overseeing orders, facilitating communication within the team, and ensuring compliance with company policies. With strong collaboration skills and experience with ERP systems, the ideal candidate will support both sales representatives and operations while providing training and onboarding for new staff. This full-time position offers a hybrid work schedule of 3 days in office and 2 days remote.

Qualifications

• 3 years of related experience and 2 years supervisory experience required.
• Experience in a corporate sales and service environment preferred.
• Organized and self-motivated with strong collaboration skills.
• ERP experience required.
• Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication tools required.
• Experience working in a team environment with strong collaboration skills.
• Organized, self-motivated and takes initiative.

Responsibilities

• Serve as the primary point of contact for the Sales Support team.
• Oversee orders from inception through payment.
• Assist with onboarding new office staff.
• Escalate personnel concerns or issues to the Regional Office Manager.
• Assist with onboarding new office staff.
• Support the implementation of corporate or divisional processes and initiatives.
• Act as the ERP training lead and liaison for the office.
• Manage all office invoices and billing.
• Allocate warehouse and facility-related billings.
• Report hourly employee time to payroll.
• Prepare standard and ad hoc reports for management.
• Hold regular team meetings to support performance, communication, and productivity.
• Manage team‑building budgets.

Skills

Microsoft Word

Microsoft Excel

ERP systems

Virtual communication tools

Collaboration

Education

Bachelor’s degree in business or related discipline

Tools

ERP software (SAP/Oracle)

Job description

This Supervisor will manage a team of sales support professionals across two locations—Franklin, TN and Huntsville, AL—who serve as the primary point of contact for sales representatives in processing client orders, managing business portfolios, and coordinating buying and inventory activities. This role acts as an escalation point to ensure all customer requirements are met, while partnering closely with suppliers, customers and the sales team to deliver exceptional service.

This opportunity offers strong visibility, cross-functional collaboration, and a supportive culture. After training, the role follows a hybrid schedule with 3 days in office and 2 days remote.

Responsibilities

• Serve as the primary point of contact for the Sales Support team; assist with questions and elevate issues as needed.
• Develop and maintain a backup coverage plan for the team; provide backup support when required.
• Oversee orders from inception through payment, ensuring compliance with company policies and procedures.
• Escalate personnel concerns or issues to the Regional Office Manager.
• Assist with onboarding new office staff.
• Support the implementation of corporate or divisional processes and initiatives.
• Act as the ERP training lead and liaison for the office.
• Manage all office invoices and billing.
• Allocate warehouse and facility-related billings.
• Report hourly employee time to payroll.
• Prepare standard and ad hoc reports for management.
• Hold regular team meetings to support performance, communication, and productivity.
• Manage team‑building budgets.

Qualifications

• Bachelor’s degree in business or related discipline preferred
• 3 years of related experience, plus 2 years supervisory experience required
• Experience in a corporate sales and service environment preferred
• ERP (Enterprise Resource Planning) system experience required
• Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
• Experience working in a team environment with strong collaboration skills
• Organized, self‑motivated and takes initiative

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service, Management, and Supply Chain

Industries

Wholesale, Manufacturing, and Consumer Services