Customer Experience & Orders Specialist

Talentify; Columbia (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Talentify in Columbia, MD seeks a detail-oriented Customer Service / Inside Sales professional to handle order entry, process, and follow-ups. You will interface with planning, shipping, accounting and outside sales to ensure accurate orders and timely delivery.

Responsibilities include answering calls, reviewing orders via email/fax, entering POs in ERP, providing confirmations, upselling products, and supporting returns and RMA processes. Strong communication and multitasking are essential.

Qualifications

• Customer Service and/or Inside Sales experience
• Experience in the towing /auto transport/ manufacturing field a plus
• Demonstrated professional verbal and written communication skills
• Strong computer skills, Microsoft Office experience, and ERP software experience a plus
• Strong comprehensive and active listening skills, phone experience preferred
• Customer orientation and ability to adapt/respond to different types of challenges
• Ability to multi-task, prioritize, and manage time effectively
• Positive, upbeat attitude and works well in a team environment

Responsibilities

• Print out customer orders from the shared in box
• Answering incoming customer calls
• Review customer orders and requests via E-mail, fax and from outside sales
• Enter customer orders and PO’s accurately and timely in the ERP system
• Provide the Customer with order confirmations
• Follow up with customers for updates and/or changes to their orders
• Review and edit the Open Orders report to ensure all orders are released and shipped
• Enter order requested by dates in support of operations lead time, update as required
• Provide excellent customer service and excellent internal service
• Successfully upsell B/A Products for all market segments
• Coordinate with Operations and Shipping to advise shipment tracking for customers
• Coordinate with supply chain, production and engineering for non-standard requests
• Provide quality and timely response to all customer requests
• Support and resolve customer escalations
• Support the Return Material Authorization current and future state process
• Support customer visits, training and trade shows as needed
• Support business initiatives and strategies
• Support and adhere to the customer service guidelines
• Support the department cross training requirements

Skills

Customer Service/Inside Sales

Communication skills

Multitasking / Time management

Team player

Microsoft Office

ERP software experience

Education

High School Diploma

Associate Degree

Tools

ERP software

Microsoft Office

Job description

Talentify in Columbia, MD seeks a detail-oriented Customer Service / Inside Sales professional to handle order entry, process, and follow-ups. You will interface with planning, shipping, accounting and outside sales to ensure accurate orders and timely delivery.

Responsibilities include answering calls, reviewing orders via email/fax, entering POs in ERP, providing confirmations, upselling products, and supporting returns and RMA processes. Strong communication and multitasking are essential.