Customer Experience & Order Fulfillment Specialist

Talentify; Kansas City (KS); On-site; USD 40,000 - 48,000; Full time

Job summary

Talentify is seeking a Customer Experience Representative to be the first point of contact for customers, processing orders and coordinating requests with accuracy and timeliness. You'll support satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures.

Key duties include handling inquiries via phone or email, maintaining ERP/CRM data accuracy, and coordinating with internal teams to fulfill

Qualifications

• Strong communication and organizational skills.
• Experience in customer service or order processing is a plus.
• Familiarity with ERP/CRM systems.
• Basic knowledge of FDA and ISO requirements is beneficial.

Responsibilities

• Serves as the first point of contact for customer inquiries via phone, email, or other communication channels.
• Maintains ERP and CRM data accuracy and documentation.
• Processes customer orders accurately and timely in ERP and CRM systems.
• Coordinates with internal teams to support customer needs and order fulfillment.
• Resolves routine customer issues and escalates complex issues as appropriate.

Skills

Strong communication

Organizational skills

Independent work

Customer service

ERP/CRM fundamentals

Education

High school diploma or equivalent

Tools

Oracle

Microsoft Office

CRM systems

Job description

Talentify is seeking a Customer Experience Representative to be the first point of contact for customers, processing orders and coordinating requests with accuracy and timeliness. You'll support satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures.

Key duties include handling inquiries via phone or email, maintaining ERP/CRM data accuracy, and coordinating with internal teams to fulfill