Customer Experience Specialist

TestEquity LLC; Moorpark (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

TestEquity LLC in Moorpark, CA is seeking a Customer Experience Specialist to handle inquiries, assist with orders, and maintain accurate account information. You will respond via phone, email, and web chat, supporting our customers and coordinating with internal teams to ensure satisfaction.

The role emphasizes strong communication, detail orientation, and proficiency with MS Office and ERP systems to manage data and process requests efficiently.

Qualifications

• 3+ years of sales related customer service tasks and responsibilities is required.
• High School Diploma or GED required.
• AA in business is preferred.

Responsibilities

• Handle incoming phone calls from our 800 numbers.
• Assist customers with placing orders and providing quotes over the phone.
• Assist in managing our shared customer support inbox by responding to customer inquiries.
• Perform general account management to our smaller, unassigned accounts.
• Provide order status to customers via phone or email.
• Provide assistance to our customers via web chat.
• Respond appropriately to customer requests for information.
• Indirectly responsible for product quality.
• Perform other duties, and tasks as assigned.

Skills

Communication

Attention to detail

Microsoft Office

Data entry

Education

High School Diploma or GED

AA in business

Tools

ERP system

Job description

The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions And/or Responsibilities

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties, and tasks as assigned

Qualifications

Education and/or Work Experience Requirements

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system

Physical Requirements

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.