Customer Experience Specialist

TestEquity LLC; Corona (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

TestEquity LLC is seeking a Customer Experience Specialist to interact with customers, address inquiries, and update information as required. You will handle calls, assist with orders and quotes, manage the support inbox, and provide order status updates by phone or email.

The role requires a High School Diploma or GED, 3+ years in sales-related customer service, and strong communications skills. Experience with ERP systems and MS Office is preferred.

Qualifications

• High School Diploma or GED required.
• AA in business preferred.
• 3+ years of sales-related customer service experience required.
• Excellent verbal and written communication.
• Attention to detail.
• Microsoft Office skills and data entry.
• Prior experience using an ERP system.

Responsibilities

• Handle inbound calls on company 800 numbers.
• Assist customers with orders and quotes over the phone.
• Respond to customer inquiries in the shared inbox.
• Manage smaller, unassigned accounts and provide support.
• Provide order status updates via phone or email.
• Assist customers via web chat as needed.
• Respond to information requests from customers.
• Contribute to product quality indirectly through service.
• Perform other duties as assigned.

Skills

Customer service

Phone support

Order processing

Data entry

ERP systems

MS Office

Communication

Education

High School Diploma or GED

AA in business

Tools

ERP systems

Job description

Summary/Purpose of the Position:

The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities:

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Indirectly responsible for product quality
• Perform other duties, and tasks as assigned

Education and/or Work Experience Requirements:

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system

Physical Requirements:

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.