Customer Experience & Order Specialist II

Talentify; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Brady Corp in Milwaukee, WI is seeking a Customer Service Representative to support new and existing customers with order entry, quotations, service requests and complaints.

You will work within Customer Support / Operations as a generalist or in a mix of disciplines, providing timely information, product details, and solutions while upholding SOX and ISO standards.

This role emphasizes delivering best-in-class service through strong communication and collaboration with other departments.

Qualifications

• Handle customer interaction from start to finish via phone or email.
• Provide quotations, process orders, and handle service requests.
• Adhere to SOX and ISO requirements to ensure compliance.
• Maintain knowledge of division products and major lines for effective advising.
• Identify problems and use standard procedures to make sound decisions.
• Develop relationships to deliver unrivaled customer experience.
• Collaborate across departments and with leadership to improve processes.

Responsibilities

• Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships.

Skills

Customer interaction

Order management

Cross-functional collaboration

Problem solving

Product knowledge

Decision making

Phone & email support

Process improvement

Job description

Brady Corp in Milwaukee, WI is seeking a Customer Service Representative to support new and existing customers with order entry, quotations, service requests and complaints.

You will work within Customer Support / Operations as a generalist or in a mix of disciplines, providing timely information, product details, and solutions while upholding SOX and ISO standards.

This role emphasizes delivering best-in-class service through strong communication and collaboration with other departments.