Customer Service Representative II

Bradycorp; Good Hope (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Brady Corp is seeking a Customer Service Representative to join our Electromark team. This role handles new and existing customers with service related to order entry, quoting, service requests and complaints while ensuring compliance with SOX and ISO standards to drive a best-in-class experience.

Responsibilities include end-to-end customer interactions, product knowledge maintenance, problem solving, and collaboration across departments to sustain revenue and customer satisfaction.

Responsibilities

• Handle customer interactions (phone or email) from start to finish including consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Maintain a working knowledge of all Brady Electromark products and major product lines to properly advise customers
• Identify problems and issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company goals by initiating ideas and demonstrating decision-making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership

Job description

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

• Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
• Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision‑making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership