Billing & End-to-End Support Specialist

Bradycorp; Good Hope (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Brady Corporation is seeking a Customer Service Representative to provide superior service to new and existing customers regarding billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience.

Responsibilities include handling each interaction from start to finish, maintaining product knowledge, resolving issues, and collaborating across departments to ensure customer satisfaction and revenue continuity.

Responsibilities

• Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience.
• Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager.
• Contributes ideas, decision-making skills and good judgment to achieve objectives.
• Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision.
• Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization.
• Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships.
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.
• Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues.
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals.
• Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals.

Job description

Brady Corporation is seeking a Customer Service Representative to provide superior service to new and existing customers regarding billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience.

Responsibilities include handling each interaction from start to finish, maintaining product knowledge, resolving issues, and collaborating across departments to ensure customer satisfaction and revenue continuity.