Customer Experience & Billing Specialist

Talentify; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Brady Corporation is seeking a Customer Service Representative to deliver exceptional service for billing inquiries, service requests, suggestions and complaints while complying with SOX and ISO requirements. The role spans the Customer Support / Operations function and involves generalist or multi-discipline responsibilities.

Responsibilities include handling each customer interaction end-to-end, maintaining product knowledge, solving issues, and collaborating with cross-functional teams to

Qualifications

• Handles customer interactions from start to finish including consultation, quotation, order management, and cross-functional collaboration.
• Maintains knowledge of products and major lines to advise customers.
• Identifies problems, assesses issues, and makes sound decisions.
• Builds relationships with customers to provide an unrivaled experience.
• Understands company goals and contributes to department objectives.

Responsibilities

• Resolve customer inquiries and complaints across multiple channels with supervision.
• Drive revenue by providing product and service information and identifying solutions.
• Update and delegate actions to teammates or leadership to close open issues.

Job description

Brady Corporation is seeking a Customer Service Representative to deliver exceptional service for billing inquiries, service requests, suggestions and complaints while complying with SOX and ISO requirements. The role spans the Customer Support / Operations function and involves generalist or multi-discipline responsibilities.

Responsibilities include handling each customer interaction end-to-end, maintaining product knowledge, solving issues, and collaborating with cross-functional teams to