Customer Support & Billing Specialist

Brady Corporation; Milwaukee (WI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Paid time off

Incentive programs

Parental leave benefits

Education reimbursement

Scholarship program

Employee Resource Groups

Employee Assistance Program

Dress-for-your-day

Matching gifts

Job summary

Brady Corporation is seeking a Customer Service Representative to assist new and existing customers with billing inquiries, service requests, and complaints. The role emphasizes SOX and ISO compliance to ensure top-notch customer experience and cross-functional collaboration within the Customer Support / Operations team.

The position focuses on handling calls and emails, acquiring product knowledge, resolving issues, and driving revenue through strong relationships with customers across Brady’s

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of Customer Service or equivalent job related experience.
• Strong verbal and written communication and listening skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word).
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to build relationships and collaboration with other departments
• Ability to multi-task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.
• Champions change.
• Team player with the willingness to share job knowledge.
• Proactive approach.

Responsibilities

• Handle each customer interaction from start to finish including consultation, quotation, order management, and cross-functional collaboration.
• Maintain knowledge of products and major product lines to properly advise customers.
• Identify problems and relevant issues, assess using standard procedures, and make sound decisions.
• Develop relationships with customers and provide unrivaled customer experience.
• Understand and contribute to company goals and philosophies as expressed by the customer service manager.
• Contribute ideas and good judgment to achieve objectives.
• Resolve customer inquiries and complaints across channels with supervision as needed.
• Provide product and service information and identify solutions to maintain revenue streams.
• Assess issues and identify resources to provide solid solutions with minimal customer effort.
• Initiate problem resolution and delegate actions as needed.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Job description

Brady Corporation is seeking a Customer Service Representative to assist new and existing customers with billing inquiries, service requests, and complaints. The role emphasizes SOX and ISO compliance to ensure top-notch customer experience and cross-functional collaboration within the Customer Support / Operations team.

The position focuses on handling calls and emails, acquiring product knowledge, resolving issues, and driving revenue through strong relationships with customers across Brady’s