Customer Experience Specialist — Orders, Quotes & Solutions

Brady Corporation; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Brady Corporation, a global industrial technology leader headquartered in Milwaukee, Wisconsin, is seeking a Customer Service Representative for the Electromark team. You will handle order entry, quoting, service requests, and complaints, delivering a best-in-class customer experience while adhering to SOX and ISO requirements.

You’ll work cross-functionally to consult with customers from start to finish, maintain product knowledge, and identify solutions that sustain revenue and strengthen

Qualifications

• Bachelor's Degree required.
• Minimum 2 years related experience in a fast-paced customer service environment.
• Excellent problem solving and communication skills.
• Ability to understand and follow standard work procedures and make quick decisions.
• Strong cross-functional relationship building and ownership.

Responsibilities

• Interact with customers by phone or email from start to finish including consultation, quotation, order management, and cross-functional collaboration.
• Maintain up-to-date product knowledge to advise customers.
• Identify problems in straightforward situations and make sound decisions.
• Develop relationships to provide unrivaled customer experience.
• Contribute to company goals and demonstrate decision-making skills.
• Provide product and service information and identify solutions to maintain revenue streams from customer relationships.
• Solve unique and complex problems with broad business impact.
• Collaborate with peers and leadership on process improvement.

Skills

Problem solving

Communication skills

Time management

Cross-functional collaboration

Google Suite

Accountability

Education

Bachelor's Degree

Tools

CRM software

Job description

Brady Corporation, a global industrial technology leader headquartered in Milwaukee, Wisconsin, is seeking a Customer Service Representative for the Electromark team. You will handle order entry, quoting, service requests, and complaints, delivering a best-in-class customer experience while adhering to SOX and ISO requirements.

You’ll work cross-functionally to consult with customers from start to finish, maintain product knowledge, and identify solutions that sustain revenue and strengthen