Customer Experience Specialist

Seton; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Brady Corporation is seeking a Customer Service Representative to support new and existing customers with billing inquiries, service requests, and product information. The role emphasizes accuracy, compliance, and delivering an outstanding customer experience.

You will handle inquiries via phone and email, collaborate across departments, and develop knowledge of Brady’s product lines and regulations to minimize customer effort and protect revenue streams.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of Customer Service or related experience.
• Strong verbal and written communication and listening skills.
• Basic computer skills; experience with Microsoft Office (Excel, Word).
• Ability to problem solve, think critically, and analyze issues.

Responsibilities

• Handle customer interactions (phone/email) end-to-end including consultation, quotes, orders, and cross-functional collaboration.
• Maintain knowledge of products and divisions to advise customers.
• Identify problems and use standard procedures to make sound decisions.
• Build relationships to deliver an unrivaled customer experience.
• Ensure alignment with SOX and ISO requirements for compliance and risk reduction.
• Drive process improvements with peers and leaders to exceed goals.

Skills

Customer service

Communication

Problem solving

Time management

Multi-tasking

Teamwork

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

Excel

Word

Trade Compliance basics

Job description

Brady Corporation is seeking a Customer Service Representative to support new and existing customers with billing inquiries, service requests, and product information. The role emphasizes accuracy, compliance, and delivering an outstanding customer experience.

You will handle inquiries via phone and email, collaborate across departments, and develop knowledge of Brady’s product lines and regulations to minimize customer effort and protect revenue streams.