Customer Service Representative II

Talentify; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Brady Corp in Milwaukee, WI is seeking a Customer Service Representative to support new and existing customers with order entry, quotations, service requests and complaints.

You will work within Customer Support / Operations as a generalist or in a mix of disciplines, providing timely information, product details, and solutions while upholding SOX and ISO standards.

This role emphasizes delivering best-in-class service through strong communication and collaboration with other departments.

Qualifications

• Handle customer interaction from start to finish via phone or email.
• Provide quotations, process orders, and handle service requests.
• Adhere to SOX and ISO requirements to ensure compliance.
• Maintain knowledge of division products and major lines for effective advising.
• Identify problems and use standard procedures to make sound decisions.
• Develop relationships to deliver unrivaled customer experience.
• Collaborate across departments and with leadership to improve processes.

Responsibilities

• Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships.

Skills

Customer interaction

Order management

Cross-functional collaboration

Problem solving

Product knowledge

Decision making

Phone & email support

Process improvement

Job description

Description

Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

Qualifications

• Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
• Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
• Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
• Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision‑making skills
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
• Solve unique and complex problems that have a broad impact on the business
• Involved in process improvement through collaboration with peers, inter-company departments, and leadership