Customer Success Specialist II – Client Solutions

BRADY WORLDWIDE INC; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee Resource Groups

Job summary

Brady Corporation is seeking a Customer Service Representative to support our Electromark team in Milwaukee. You will handle customer inquiries, quotations, orders, and service requests, ensuring a best-in-class experience while adhering to SOX and ISO requirements.

Responsibilities include advising customers with product knowledge, solving problems, and collaborating with peers and other departments to enhance revenue streams and overall customer satisfaction.

Qualifications

• Minimum of 2 years related experience in a fast-paced customer service environment.
• Proven problem solving and communication skills with productive time management abilities.
• Ability to understand and follow standard work procedures to make effective decisions independently.

Responsibilities

• Interact with customers via phone or email from start to finish, including consultation, quotation, order management, and cross-functional collaboration.
• Maintain product knowledge across divisions to advise customers effectively.
• Identify issues and make sound decisions using standard procedures in straightforward situations.
• Build relationships with customers and provide product and process knowledge to maintain revenue streams.
• Contribute to company goals and demonstrate decision-making abilities while supporting department missions.

Skills

Customer Service

Communication

Problem Solving

Time Management

Interpersonal Skills

Job description

Brady Corporation is seeking a Customer Service Representative to support our Electromark team in Milwaukee. You will handle customer inquiries, quotations, orders, and service requests, ensuring a best-in-class experience while adhering to SOX and ISO requirements.

Responsibilities include advising customers with product knowledge, solving problems, and collaborating with peers and other departments to enhance revenue streams and overall customer satisfaction.