Customer Experience & Order Coordination Specialist

Liscios Italian Bakery; Glassboro (NJ); Sur place; USD 19 000 - 27 000; Plein temps

Résumé du poste

Ellis Warehouse in Glassboro, NJ is seeking a dependable Customer Support & Order Operations Specialist to join our team. You will coordinate customer requests, maintain account information, support order activity, and help resolve issues efficiently in a fast-paced environment.

The ideal candidate is organized, communicates professionally with customers and internal departments, and is comfortable using computers and business software.

Qualifications

• Must be legally authorized to work in the United States.
• Flexibility to work weekends and holidays.
• Excellent verbal and written communication skills.
• Comfort with computers, email, and business software.
• Ability to multitask while maintaining accuracy.
• Strong organizational and problem‑solving abilities.
• Reliable attendance and punctuality.

Responsabilités

• Monitor and respond to customer inquiries regarding orders, products, and billing.
• Enter, update, and modify customer orders accurately.
• Assist with returns, cancellations, and order discrepancies.
• Research issues and coordinate with internal departments for resolutions.
• Collaborate with the credit department on balances and payments.
• Maintain records of interactions and resolutions.
• Report recurring issues to management to improve processes.
• Operate multiple computer systems and communication platforms efficiently.
• Collaborate with coworkers to address customer needs.
• Follow policies, procedures, and safety requirements.
• Maintain professionalism and a positive attitude at work.

Connaissances

Verbal communication

Written communication

Multitasking

Organization

Problem solving

Reliability

Outils

Email

Business software

Description du poste

Ellis Warehouse in Glassboro, NJ is seeking a dependable Customer Support & Order Operations Specialist to join our team. You will coordinate customer requests, maintain account information, support order activity, and help resolve issues efficiently in a fast-paced environment.

The ideal candidate is organized, communicates professionally with customers and internal departments, and is comfortable using computers and business software.