Customer Support & Order Operations Specialist

Liscios Italian Bakery; Glassboro (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Ellis Warehouse in Glassboro, NJ is seeking a dependable Customer Support & Order Operations Specialist to join our team. You will coordinate customer requests, maintain account information, support order activity, and help resolve issues efficiently in a fast-paced environment.

The ideal candidate is organized, communicates professionally with customers and internal departments, and is comfortable using computers and business software.

Qualifications

• Must be legally authorized to work in the United States.
• Flexibility to work weekends and holidays.
• Excellent verbal and written communication skills.
• Comfort with computers, email, and business software.
• Ability to multitask while maintaining accuracy.
• Strong organizational and problem‑solving abilities.
• Reliable attendance and punctuality.

Responsibilities

• Monitor and respond to customer inquiries regarding orders, products, and billing.
• Enter, update, and modify customer orders accurately.
• Assist with returns, cancellations, and order discrepancies.
• Research issues and coordinate with internal departments for resolutions.
• Collaborate with the credit department on balances and payments.
• Maintain records of interactions and resolutions.
• Report recurring issues to management to improve processes.
• Operate multiple computer systems and communication platforms efficiently.
• Collaborate with coworkers to address customer needs.
• Follow policies, procedures, and safety requirements.
• Maintain professionalism and a positive attitude at work.

Skills

Verbal communication

Written communication

Multitasking

Organization

Problem solving

Reliability

Tools

Email

Business software

Job description

Work Schedule

• Full-Time Position
• Morning Shift: 7:00 AM – 2:00 PM
• Swing Shift: 2:00 PM-8:00 PM
• Schedule: 5 days per week
• Weekends and holidays are required
• Additional hours may be required based on business needs

Key Responsibilities

• Monitor and respond to customer inquiries regarding orders, products, account information, billing, and delivery status.
• Enter, update, and modify customer orders while ensuring information is complete and accurate.
• Assist with returns, cancellations, order discrepancies, billing concerns, and other account-related matters.
• Research customer issues and coordinate with the appropriate internal departments to reach timely resolutions.
• Work with the credit department when assistance is needed with account balances, payment concerns, or credit-related disputes.
• Maintain accurate records of customer interactions, order changes, and issue resolutions.
• Communicate recurring customer concerns and service issues to management to help improve company processes.
• Use computer systems and multiple communication platforms efficiently while managing a steady volume of requests.
• Collaborate with coworkers and other departments to ensure customer needs are addressed effectively.
• Follow company policies, workplace procedures, safety requirements, and established operating standards.
• Maintain professionalism, reliability, and a positive attitude in all customer and workplace interactions.
• Perform additional responsibilities and assignments as directed by management.

Qualifications: Qualifications & Requirements

• Must be legally authorized to work in the United States.
• Ability to work a flexible schedule, including weekends and holidays.
• Strong verbal and written communication skills.
• Comfortable using computers, email, and business software.
• Ability to manage multiple tasks while maintaining accuracy.
• Strong organizational and problem-solving abilities.
• Reliable attendance and punctuality are essential.
• Ability to work additional hours when requested by management.
• Must be willing to work in a drug-free workplace and comply with all company policies.

Job Details: Level: Entry, Job Location: ELLIS WAREHOUSE - GLASSBORO, NJ 08028, Education Level: Not Specified, Salary Range: $16.50 - $16.50 Hourly, Job Shift: Any, Job Category: Customer Service, We are seeking a dependable and detail-oriented Customer Support & Order Operations Specialist to join our team. This position plays an important role in coordinating customer requests, maintaining accurate account information, supporting order activity, and helping resolve issues efficiently. The ideal candidate is organized, comfortable working in a fast-paced environment, and able to communicate professionally with both customers and internal departments.