Customer Care Specialist: Orders, Issues & Coordination

Lineage Logistics; Town of Conklin (NY); Vor Ort; USD 22.000 - 37.000; Vollzeit

Zusammenfassung

Lineage Logistics is seeking a Customer Service Associate to support daily warehouse operations and ensure timely handling of customer inquiries in New York. Responsibilities include processing orders, tracking product availability, invoicing, and maintaining documentation, with collaboration across Inventory and Operations.

The role requires excellent verbal and written communication, strong organizational skills, and proficiency with Microsoft Office, with physical tasks up to 20 lbs as

Aufgaben

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Jobbeschreibung

Lineage Logistics is seeking a Customer Service Associate to support daily warehouse operations and ensure timely handling of customer inquiries in New York. Responsibilities include processing orders, tracking product availability, invoicing, and maintaining documentation, with collaboration across Inventory and Operations.

The role requires excellent verbal and written communication, strong organizational skills, and proficiency with Microsoft Office, with physical tasks up to 20 lbs as