Operations & Customer Service Specialist Warehouse Support

Agupdate; Dover, Northern (NJ, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Agupdate is seeking an Operations & Customer Service Specialist – Warehouse Support for an in-office, full-time role in Dover, NJ. You’ll handle customer service, order processing, and hands-on warehouse duties, including picking, packing, and preparing shipments.

The role blends office work with active warehouse participation, requiring teamwork and flexibility in a fast-paced environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Comfortable using computers, email, and business software.

Responsibilities

• Provide friendly customer service by phone and email.
• Enter, review, and process customer orders accurately.
• Assist customers with order status, availability, shipping, and questions.
• Coordinate with sales, purchasing, and warehouse to move orders.
• Monitor open orders and help resolve inventory and shipping issues.
• Maintain accurate customer and order data in systems.
• Support general office and operational tasks.
• Pick, pack, wrap, label, and prepare orders for shipment.
• Verify products and quantities before shipping.
• Assist with inventory receiving and organization as needed.
• Help keep warehouse clean and organized, pitch in on tasks.

Skills

Customer service

Organizational skills

Communication

Office software

Team player

Tools

ERP or Order Management Systems

Job description

About the Role

We are looking for a dependable, organized, and motivated Operations & Customer Service Specialist – Warehouse Support to join our team.

This is a full-time, in-office position that combines customer service, order processing, and day-to-day operational support with hands-on assistance in our warehouse.

This is not a desk-only position. The person in this role will regularly help our warehouse team pick, pack, wrap, and prepare customer orders for shipment. We are looking for someone who enjoys variety, works well with others, and is willing to jump in wherever needed to get the job done.

Responsibilities

• Provide friendly and professional customer service by phone and email.
• Enter, review, and process customer orders accurately.
• Assist customers with order status, product availability, shipping, and general questions.
• Coordinate with sales, purchasing, and warehouse staff to keep orders moving efficiently.
• Monitor open orders and help resolve inventory, order, and shipping issues.
• Maintain accurate customer and order information in company systems.
• Assist with general office and operational responsibilities.
• Pick, pack, wrap, label, and prepare customer orders for shipment.
• Verify products and quantities before orders are shipped.
• Assist with receiving and organizing inventory when needed.
• Help maintain a clean and organized warehouse and work environment.
• Pitch in with other operational or warehouse responsibilities as needed.

What We're Looking For

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Comfortable working with computers, email, and business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Dependable, punctual, and willing to take ownership of responsibilities.
• A team-first attitude and willingness to help wherever needed.
• Comfortable working in both an office and warehouse environment.
• Previous customer service, operations, order processing, distribution, or warehouse experience is preferred.
• Experience with ERP or order management systems is a plus.

Physical Requirements

Candidates must be comfortable standing, walking, bending, reaching, and performing normal warehouse activities as part of the position, including safely lifting and moving packages and products as needed.