Customer Experience & Ops Lead

Five Below; Nashville (TN); On-site; USD 18,000 - 21,000; Part time

Job summary

Five Below in Nashville, TN is seeking an experienced store leader to supervise crew, elevate guest service, and drive sales in a fast-paced environment. This role focuses on managing operations, training staff, and ensuring a WOW customer experience at the point of sale.

The candidate should have at least 1 year of management experience, excellent communication skills, and the ability to multitask while maintaining composure during peak hours.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Ensure crew wows customers with fast, friendly checkout.
• Oversee daily activities of store associates and customer service.
• Assist with receiving, unpacking, and organizing stock.
• Act as Manager on Duty and handle store operations.
• Open or close the store, secure cash, set alarms.
• Support onboarding and training of associates.
• Drive store sales and control expenses.

Skills

Management experience

Communication skills

Multitasking

Creative thinking

Leadership

Education

High school diploma

College experience preferred

Job description

Five Below in Nashville, TN is seeking an experienced store leader to supervise crew, elevate guest service, and drive sales in a fast-paced environment. This role focuses on managing operations, training staff, and ensuring a WOW customer experience at the point of sale.

The candidate should have at least 1 year of management experience, excellent communication skills, and the ability to multitask while maintaining composure during peak hours.