Customer Experience Lead — Inspire Teams & Delight Guests

Five Below; Mount Juliet (TN); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is a rapidly growing retailer in Mount Juliet, TN seeking a capable Store Leader to drive store performance and deliver WOW customer service. You will supervise crew, lead front-end operations, and ensure merchandising meets brand standards in a fast-paced environment.

You will recruit, train, coach, and supervise crew members, manage opening/closing duties, and maintain store cleanliness and stockroom organization, while delivering a fast, friendly checkout experience for guests.

Qualifications

• High School Graduate or equivalent. College experience preferred.
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout experience.
• Lead assigned store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and staff is trained; include services where applicable.
• Handle opening/closing procedures and keep the store clean and ready for customers.
• Perform store manager duties in the manager's absence and support recruitment and coaching of crew members.
• Coordinate with leadership on merchandising procedures and store recovery.
• Conduct store maintenance and stock room organization as required.

Skills

Verbal written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is a rapidly growing retailer in Mount Juliet, TN seeking a capable Store Leader to drive store performance and deliver WOW customer service. You will supervise crew, lead front-end operations, and ensure merchandising meets brand standards in a fast-paced environment.

You will recruit, train, coach, and supervise crew members, manage opening/closing duties, and maintain store cleanliness and stockroom organization, while delivering a fast, friendly checkout experience for guests.