Client Success & Field Operations Manager

Canteen North America; Memphis (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen North America in Memphis, TN is seeking a Customer Service Manager to lead client relationships, ensure operational excellence, and support retail activities on-site. The role includes overseeing site visits, openings, and compliance, while driving customer retention and profitability across multiple locations.

Preferred candidates hold a Bachelor's degree (or equivalent), with 3 years driving experience and strong communication skills.

Qualifications

• A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred.
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience.
• Excellent communication skills required.
• Must be able to travel to client sites.
• Must be passionate about providing world class service to our clients and customers.
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop action plans to improve SSS/control V-9 (food waste, o/s, etc).
• Develop an account level incremental sales plan with local management; track performance and increase profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales; introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Perform the job functions of the Route Driver position when needed; drive a company vehicle on route.

Skills

Customer service

Excellent communication

Travel readiness

Lift 50 lbs

Education

Bachelor's degree preferred / 2-year degree acceptable

Job description

Canteen North America in Memphis, TN is seeking a Customer Service Manager to lead client relationships, ensure operational excellence, and support retail activities on-site. The role includes overseeing site visits, openings, and compliance, while driving customer retention and profitability across multiple locations.

Preferred candidates hold a Bachelor's degree (or equivalent), with 3 years driving experience and strong communication skills.