Customer Experience & Operations Coordinator

Caliber; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

Weekly pay

Paid vacation & holidays

Career growth

Hands-on production experience

Job summary

Caliber Collision is seeking a Customer Service Representative at the Cary, NC center. You will greet customers, provide outstanding service, and help manage workload, coordinating Rental Car/Tow services to ensure a seamless, one-stop experience while aligning with insurance partner requirements for authorizations and billing.

You will interact with internal and external customers in a fast-paced shop environment, supporting load level processes and contributing to a positive, customer-focused

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and advise load level requests as needed.
• Coordinate Rental Car/Tow partner services for a one-stop customer experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Collaborate with internal teams to ensure smooth center operations.

Skills

Communication skills

Verbal & written communication

Microsoft Office

Customer service

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative at the Cary, NC center. You will greet customers, provide outstanding service, and help manage workload, coordinating Rental Car/Tow services to ensure a seamless, one-stop experience while aligning with insurance partner requirements for authorizations and billing.

You will interact with internal and external customers in a fast-paced shop environment, supporting load level processes and contributing to a positive, customer-focused