Customer Experience & Online Orders Team Lead

Whole Foods Market; Kirkland (WA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Kirkland, WA seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout experience and grocery delivery/pickup programs. You will oversee daily operations, monitor performance metrics, manage labor, and drive safety and quality in E-Commerce and Customer Service, while promoting team development and adherence to health and safety regulations.

The role emphasizes leadership, cross-functional collaboration, and continuous process improvement

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Strong ability to balance in-store service with online orders.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Manages schedule to meet in-store needs and online order capacity within labor budget.
• Develops, coaches and motivates Team Members to sustain high performance.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Mentoring

Customer service

Tools

Microsoft Office

Job description

Whole Foods Market in Kirkland, WA seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout experience and grocery delivery/pickup programs. You will oversee daily operations, monitor performance metrics, manage labor, and drive safety and quality in E-Commerce and Customer Service, while promoting team development and adherence to health and safety regulations.

The role emphasizes leadership, cross-functional collaboration, and continuous process improvement