Customer Experience & Office Support Specialist

Superior Plus Propane; Southern Pines (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Superior Plus Propane is seeking a dedicated Office Administrator to handle customer inquiries by phone and in person, process orders, and support the sales team. You will resolve issues with professionalism and help maintain smooth office operations.

Requirements include a high school diploma or GED (college degree preferred), two years in customer service, strong detail orientation, and proficiency with Microsoft Office. US work authorization is required; visa sponsorship is not offered.

Qualifications

• High school diploma or GED required; college degree preferred.
• Two years of customer service experience.
• Ability to multi-task and prioritize workload.
• Proficiency with Microsoft Word and Excel.
• Legal Authorization to work in the US; no visa sponsorship.

Responsibilities

• Handle incoming calls from customers and resolve issues promptly.
• Assist walk-in customers at the location.
• Process orders and complete forms/applications as required.
• Support sales team with requests and outbound notifications.
• Handle additional CSC needs as assigned.
• Occasional overtime and weekends may be required.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Multi-tasking

Prioritization

Microsoft Office

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office (Word/Excel)

Job description

Superior Plus Propane is seeking a dedicated Office Administrator to handle customer inquiries by phone and in person, process orders, and support the sales team. You will resolve issues with professionalism and help maintain smooth office operations.

Requirements include a high school diploma or GED (college degree preferred), two years in customer service, strong detail orientation, and proficiency with Microsoft Office. US work authorization is required; visa sponsorship is not offered.