Propane Customer Care Specialist (Front Office)

Pinnacle Propane, LLC; Silver City (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life Insurance

Paid Time Off

Retirement Savings Plan

Community Volunteering Day

Job summary

Pinnacle Propane is seeking a Customer Care Representative to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor to ensure excellent service and efficient administrative support for our customers.

In addition to core duties, you may assist with propane bottle refilling after training and licensing. The role requires strong communication, organizational skills, and proficiency with Microsoft Office; Spanish language skills are a plus.

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication skills to interact with all employees and customers.
• Proficient in Microsoft Office and possess computer skills.

Responsibilities

• Answer calls and handle customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Communication skills

Customer service

Problem solving

Microsoft Office

Computer skills

English (fluent)

Spanish (advantage)

Education

High school diploma or equivalent

Job description

Pinnacle Propane is seeking a Customer Care Representative to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor to ensure excellent service and efficient administrative support for our customers.

In addition to core duties, you may assist with propane bottle refilling after training and licensing. The role requires strong communication, organizational skills, and proficiency with Microsoft Office; Spanish language skills are a plus.