Service Coordinator: Scheduling & Customer Experience

Superior Plus Propane; Pennsylvania; On-site; USD 28,000 - 33,000; Full time

Job summary

Superior Plus Propane is seeking a Service Coordinator to join a collaborative team focused on customer satisfaction and operational excellence. You will coordinate field service operations, plan schedules, and act as the liaison between customers, technicians, and leadership to optimize service delivery.

In this role you will drive forward-looking scheduling, monitor performance metrics, and ensure timely completion of installations, repairs, and inspections.

Qualifications

• HS Diploma or GED.
• 1+ year of industry experience or related customer service experience.
• Experience in a fast-paced environment with multiple priorities.
• Experience using scheduling, dispatch, CRM, ERP, or field service management systems.
• Strong customer-centric mindset with commitment to delivering an exceptional customer experience.
• Exceptional verbal and written communication skills.
• Problem-solving, decision-making, and critical-thinking abilities.
• Proficient in Microsoft Office applications and data-entry systems.
• Ability to build and maintain positive relationships.
• Legal Authorization to work in the US; no visa sponsorship.

Responsibilities

• Schedule, coordinate, and monitor service technician activities, including installations, maintenance, repairs, inspections, compliance work, and emergency service calls.
• Manage technician schedules to optimize workforce utilization, travel efficiency, customer responsiveness, and service productivity.
• Proactively maintain a forward-looking service schedule, identifying capacity constraints and recommending solutions to minimize backlog and service delays.
• Coordinate with customers to schedule appointments, confirm service details, and ensure readiness for scheduled work.
• Serve as the primary point of contact for service-related customer inquiries, requests, and concerns.
• Build customer confidence through proactive communication, responsiveness, and effective issue resolution. Escalate service risks, capacity issues, and customer concerns that may impact safety, service delivery, or customer satisfaction.
• Create, update, and maintain work orders, customer records, service documentation, and scheduling systems. Monitor work order progress and track service completion to ensure commitments are met.
• Follow up on outstanding service requests and aging work orders to ensure timely resolution and backlog reduction.
• Monitor service performance metrics including schedule adherence, service lead times, technician utilization, work order completion, and customer commitments.
• Perform other job duties as assigned.

Skills

Customer service

Scheduling/dispatch coordination

Communication skills

Problem-solving

Education

HS Diploma or GED

Tools

Scheduling systems (CRM/ERP)

Microsoft Office

Job description

Superior Plus Propane is seeking a Service Coordinator to join a collaborative team focused on customer satisfaction and operational excellence. You will coordinate field service operations, plan schedules, and act as the liaison between customers, technicians, and leadership to optimize service delivery.

In this role you will drive forward-looking scheduling, monitor performance metrics, and ensure timely completion of installations, repairs, and inspections.