Office Administrator

Superior Plus Propane; Southern Pines (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Superior Plus Propane is seeking a dedicated Office Administrator to handle customer inquiries by phone and in person, process orders, and support the sales team. You will resolve issues with professionalism and help maintain smooth office operations.

Requirements include a high school diploma or GED (college degree preferred), two years in customer service, strong detail orientation, and proficiency with Microsoft Office. US work authorization is required; visa sponsorship is not offered.

Qualifications

• High school diploma or GED required; college degree preferred.
• Two years of customer service experience.
• Ability to multi-task and prioritize workload.
• Proficiency with Microsoft Word and Excel.
• Legal Authorization to work in the US; no visa sponsorship.

Responsibilities

• Handle incoming calls from customers and resolve issues promptly.
• Assist walk-in customers at the location.
• Process orders and complete forms/applications as required.
• Support sales team with requests and outbound notifications.
• Handle additional CSC needs as assigned.
• Occasional overtime and weekends may be required.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Multi-tasking

Prioritization

Microsoft Office

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office (Word/Excel)

Job description

Superior Plus Propane is currently seeking a highly motivated Office Administrator whose role is to answer incoming calls from customers regarding service and appliance, walk-in support, deposits and inventory. Professionally and efficiently work with customers to resolve issues in a positive manner.

What you’ll do:

• Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
• Assist and support walk in customers at location. Contact customers to answer inquiries, resolve concerns and create new business.
• Process orders and complete forms/applications as required to fulfil customer requests
• Assist sales team with incoming requests and outbound notification for new services and products.
• Support additional CSC needs and requirements as assigned
• Employees may be required to work overtime hours and weekends when business needs require it.
• Other duties as assigned.

What you bring:

• High school diploma/GED required; college degree preferred
• Two years of customer service
• Strong attention to detail
• Proficiency with Microsoft office (Word/Excel)
• Ability to multi-task and prioritize workload
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.