Remote CX Specialist — Advanced Support

Superior Plus Propane; City of Rochester (NY); Remote; USD 21,000 - 34,000; Full time

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to handle complex customer interactions and coordinate with dispatch, field teams, and internal partners to ensure safe, reliable service.

You will navigate multiple systems, resolve billing and service coordination issues, and maintain detailed documentation while delivering an empathetic, high-quality customer experience. This role supports a remote work environment with flexible shifts.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with multitasking across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Legal Authorization to work in the country in which you are applying.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving in fast-paced envs

Cross-team collaboration

Advanced computer proficiency

Communication & empathy

Attention to detail

Daytime schedule

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) to handle complex customer interactions and coordinate with dispatch, field teams, and internal partners to ensure safe, reliable service.

You will navigate multiple systems, resolve billing and service coordination issues, and maintain detailed documentation while delivering an empathetic, high-quality customer experience. This role supports a remote work environment with flexible shifts.