Customer Experience & Office Operations Specialist

Austin Cutlery & Tool; Georgetown (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

HSA

Job summary

Austin Cutlery & Tool is seeking a Customer Experience Coordinator in Georgetown, TX. This on-site, full-time position focuses on accurate order processing, warranty administration, and responsive customer support to ensure a seamless experience across departments.

The role requires 2+ years in customer service or office work, strong communication skills, and proficiency with Microsoft Office. An ERP background (SAP S/4HANA) is a nice-to-have in a fast-paced environment.

Qualifications

• 2+ years of customer service, administrative, or related office experience.
• Strong written and verbal communication skills, and a customer-first mindset.
• Proficiency with Microsoft Office Suite and basic administrative procedures.

Responsibilities

• Enter customer orders, process returns, and maintain data in the ERP system.
• Respond to inquiries with accurate product information and a customer-first attitude.
• Process RMAs, credit memos, and warranty claims with proper documentation.

Skills

Customer service

Administrative experience

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

SAP S/4HANA

Job description

Austin Cutlery & Tool is seeking a Customer Experience Coordinator in Georgetown, TX. This on-site, full-time position focuses on accurate order processing, warranty administration, and responsive customer support to ensure a seamless experience across departments.

The role requires 2+ years in customer service or office work, strong communication skills, and proficiency with Microsoft Office. An ERP background (SAP S/4HANA) is a nice-to-have in a fast-paced environment.