Customer Service Specialist

Tennessee Machine Tool Supply, Inc.; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A machinery distribution company in Knoxville, TN, is seeking a Customer Service Specialist to join their team. This full-time position requires handling customer inquiries, resolving complaints, and providing product information. Ideal candidates will demonstrate a strong customer service background, problem-solving abilities, and effective communication skills. A high school diploma is required, with proficiency in Odoo ERP and Microsoft Office being advantageous. Apply now to contribute to exceptional service tailored to client needs.

Qualifications

• Experience in Customer Support and Customer Service.
• Proficiency in handling Customer Satisfaction and Customer Experience.
• Strong Phone Etiquette and communication skills.

Responsibilities

• Handle customer inquiries through phone, email, and other communication channels.
• Resolve customer complaints and provide product information.
• Process orders and returns.

Skills

Customer Support

Customer Service

Phone Etiquette

Communication Skills

Problem Solving

Attention to Detail

Multi-tasking

Education

High School diploma or equivalent

Tools

Odoo ERP

Microsoft Office Suite

Job description

Tennessee Machine Tool Supply is an industrial distribution company focusing on machinery, cutting tools, abrasives, and measurement equipment. Our main clients are Tier One and Tier Two Automotive manufacturing companies, Defense Contractors, and Machine Shops. We emphasize providing exceptional service to meet the specific needs of our clients. Visit our e-commerce platform at www.TMTtoolbox.com for more information.

Role Description

This is a full-time role for a Customer Service Specialist located on-site in Knoxville, TN. The Customer Service Specialist will handle customer inquiries through phone, email, and other communication channels, ensuring high levels of customer satisfaction. Key responsibilities include resolving customer complaints, providing product information, and processing orders and returns.

Qualifications

• Experience in Customer Support and Customer Service
• Proficiency in handling Customer Satisfaction and Customer Experience
• Strong Phone Etiquette and communication skills
• Ability to manage multiple tasks efficiently
• Excellent problem-solving skills and attention to detail
• High School diploma or equivalent; additional education or training in a related field is a plus
• Proficiency in using Odoo ERP software and Microsoft Office Suite is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Machinery Manufacturing