Agent Experience Manager - In-Office Austin

Compass; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Medical benefits

401(k) plan

Paid parental leave

Job summary

Compass is looking for a Customer Success Manager in Austin, Texas. In this role, you will be the main contact for our customers, ensuring they understand and leverage Compass' tools and services effectively. You will assist with training, marketing requests, and help create a positive customer experience.

The ideal candidate has 2-3 years of experience in customer service or a related field, with strong problem-solving skills and a passion for supporting real estate agents. The position is fully in-office, offering a comprehensive benefits package and incentives.

Qualifications

• 2-3 years of experience in customer service, training, or operations.
• Strong interpersonal skills and ability to build relationships.
• Experience in the real estate industry is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their primary contact.
• Promote adoption of Compass technology through training and support.
• Provide essential marketing support and collateral creation.

Skills

Customer service experience

Training experience

Hospitality background

Strong problem-solving skills

Creative writing skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is looking for a Customer Success Manager in Austin, Texas. In this role, you will be the main contact for our customers, ensuring they understand and leverage Compass' tools and services effectively. You will assist with training, marketing requests, and help create a positive customer experience.

The ideal candidate has 2-3 years of experience in customer service or a related field, with strong problem-solving skills and a passion for supporting real estate agents. The position is fully in-office, offering a comprehensive benefits package and incentives.