Connected Customer Supervisor: Front-End Leader & Inventory

Floor & Decor Holdings Inc.; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k

Bonus opportunities at every level

Medical, Dental, Vision

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Austin, TX to lead a dynamic team of customer service associates in a busy store setting.

This role oversees cashiering, returns, cash office functions, and inventory management while delivering an exceptional shopping experience. The ideal candidate is a team builder with strong communication, detail orientation and organizational skills, capable of coordinating e-commerce support and front-end operations to maintain

Qualifications

• Minimum of 1 year of cashier/supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate thorough understanding and compliance of customer service SOPs (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to guidelines
• Oversee signage updates and price changes for store SKUs
• Assist customers with product selection and answer product questions
• Partner with management to determine which products need SKUs, price changes and returns
• Research inventory discrepancies and adjust in inventory tracking system
• Review shipping/receiving documents for accuracy
• Audit reports including inventory control and returns
• Monitor incoming/outgoing truck logs
• Audit the customer merchandise storage area weekly and resolve issues with CEM/Store Manager
• Create and maintain store signage and pricing using TOD
• Return products to correct in-store location after returns
• Stock/store cleanliness per Floor & Decor standards
• Point of contact for e-commerce team on inventory availability
• Supervise inventory movement within the store
• Open/close store as needed

Skills

Team builders

Customer service

Detail oriented

Organized

Communication

Active listening

Education

High school diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Austin, TX to lead a dynamic team of customer service associates in a busy store setting.

This role oversees cashiering, returns, cash office functions, and inventory management while delivering an exceptional shopping experience. The ideal candidate is a team builder with strong communication, detail orientation and organizational skills, capable of coordinating e-commerce support and front-end operations to maintain