Customer Experience Coordinator

Austin Cutlery & Tool; Georgetown (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

HSA

Job summary

Austin Cutlery & Tool is seeking a Customer Experience Coordinator in Georgetown, TX. This on-site, full-time position focuses on accurate order processing, warranty administration, and responsive customer support to ensure a seamless experience across departments.

The role requires 2+ years in customer service or office work, strong communication skills, and proficiency with Microsoft Office. An ERP background (SAP S/4HANA) is a nice-to-have in a fast-paced environment.

Qualifications

• 2+ years of customer service, administrative, or related office experience.
• Strong written and verbal communication skills, and a customer-first mindset.
• Proficiency with Microsoft Office Suite and basic administrative procedures.

Responsibilities

• Enter customer orders, process returns, and maintain data in the ERP system.
• Respond to inquiries with accurate product information and a customer-first attitude.
• Process RMAs, credit memos, and warranty claims with proper documentation.

Skills

Customer service

Administrative experience

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

SAP S/4HANA

Job description

Description

Georgetown, TX (On-site) | Full-Time | $23 - $24/Hourly

Austin Cutlery & Tool is part of a fast-growing, privately held portfolio of premium culinary and foodservice brands, including Cangshan Cutlery and New Star Foodservice. Headquartered in Georgetown, Texas, we deliver high-quality products and trusted solutions worldwide. Our culture is built on collaboration, respect, excellence, accountability, and trust.

We’re seeking a Customer Experience Coordinator to join our growing team. You will serve as the primary point of contact for customer inquiries and warranty program administration while also supporting day-to-day office operations ensuring accurate order processing, timely fulfillment, and a seamless customer experience while maintaining an organized, professional workplace for customers, visitors, and team members alike.

This role is ideal for a detail-oriented, service-driven professional who thrives in a fast-paced environment and enjoys working with systems, processes, and cross-functional teams.

What You'll Do

• Enter customer orders, process returns and maintain accurate data within our ERP system.


• Respond to customer inquiries promptly with accurate product information and a customer-first mindset.


• Process and track RMAs, credit memos, and warranty claims, ensuring accurate documentation and timely resolution.


• Administrative Support Greet and welcome guests in a professional and friendly manner, determine the purpose of their visit, and direct them appropriately.


• Answer and route incoming phone calls and central emails to the appropriate team members.


• Receive and distribute mail, packages, and product samples across the office.


• Support onboarding activities for new hires with workspace readiness and assist with planning and coordinating office events.

Benefits

• 401(k) with company matching


• Medical, Dental & Vision (employer contribution up to $650/mo)


• Paid Vacation + 10 Paid Holidays


• HSA, Employee Assistance Program (EAP)


• Life, Dependent Life, AD&D, and Disability insurance options


• Annual discretionary bonus based on individual and company performance


• Paid training and development opportunities

Requirements

Must-Haves

• High school diploma or equivalent.


• 2+ years of customer service, administrative, or related office experience.


• Strong written and verbal communication skills, excellent interpersonal skills, and a customer-first mindset.


• Comfort working with basic administrative procedures, systems, and Microsoft Office Suite.


• Proven problem-solving and decision-making skills with the ability to manage multiple priorities in a fast-paced environment.

Nice-to-Haves

• Prior experience working within an ERP system (SAP S/4HANA is a big plus).


• A background or comfort working in a hybrid office/warehouse environment.