Customer Experience & Merchandising Specialist

Ocean-State-Job-Lot; Pembroke (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Pembroke, MA is seeking a part-time Store Specialist to enhance customer experience on-site. You will handle customer inquiries, process purchases, and manage merchandising with guidance from store leadership.

This role supports associates, maintains displays, and ensures smooth daily operations in a fast-paced retail setting. The position requires basic math, strong communication, and availability to work nights and weekends.

Qualifications

• Prior retail merchandising or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Must be 18 years of age or older.
• Availability to work as needed by the business including nights and weekends.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Communication skills

Tools

POS system

Job description

Ocean State Job Lot in Pembroke, MA is seeking a part-time Store Specialist to enhance customer experience on-site. You will handle customer inquiries, process purchases, and manage merchandising with guidance from store leadership.

This role supports associates, maintains displays, and ensures smooth daily operations in a fast-paced retail setting. The position requires basic math, strong communication, and availability to work nights and weekends.