Customer Experience & Merchandising Specialist

Ocean State Job Lot; Fall River (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% associate discount

Wellbeing Time & Care.com Access

Paid Time Off: Sick Time, Vacation, &

Job summary

Ocean State Job Lot is seeking a Store Specialist in Fall River, MA. This on-site, part-time position focuses on delivering friendly customer service, processing transactions, and merchandising assigned areas following company guidelines.

The role supports store operations, oversees assigned associates, and adheres to safety and policy standards while offering benefits and employee perks through OSJL’s team programs.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full‑time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Reading skills

Verbal communication

Written communication

Job description

Ocean State Job Lot is seeking a Store Specialist in Fall River, MA. This on-site, part-time position focuses on delivering friendly customer service, processing transactions, and merchandising assigned areas following company guidelines.

The role supports store operations, oversees assigned associates, and adheres to safety and policy standards while offering benefits and employee perks through OSJL’s team programs.