Customer Experience & Merchandising Lead

JCPenney; Vienna (WV); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will engage associates, manage merchandise standards, and support inventory and visual initiatives in a dynamic retail environment.

The role involves restocking, RFID inventory processes, and supporting omnichannel orders and returns. You will contribute to a clean, organized store and help achieve performance standards while offering an associate discount and benefits.

Qualifications

• Experience delivering outstanding customer service.
• Familiarity with RFID inventory processes and cycle counts.
• Able to work in a fast-paced retail environment and maintain store standards.

Responsibilities

• Provide outstanding customer service and resolve issues to drive sales growth.
• Assist with merchandise receipt, placement, and stockroom organization.
• Support SET/visual processes and restock activities to maximize selling opportunities.
• Assist with Buy Online Pick Up In Store and Ship from Store operations.

Skills

Customer service

Inventory management

Visual merchandising

Team leadership

Omnichannel operations

Tools

RFID systems

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will engage associates, manage merchandise standards, and support inventory and visual initiatives in a dynamic retail environment.

The role involves restocking, RFID inventory processes, and supporting omnichannel orders and returns. You will contribute to a clean, organized store and help achieve performance standards while offering an associate discount and benefits.