Sales Floor Lead: Customer Experience & Merchandising

JCPenney; Clarksville (IN); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role includes responsibilities from customer service, inventory/restocking, RFID and visual merchandising to omnichannel support and general store operations, with a focus on maintaining an organized environment and meeting performance standards.

Qualifications

• Customer service excellence and problem solving.
• Ability to lead and engage associates to meet sales goals.
• Experience with inventory and merchandising processes.

Responsibilities

• Deliver outstanding customer service and resolve issues.
• Plan merchandise placement and assist with inventory and RFID processes.
• Support SET/visual standards and drive in-store merchandising.
• Assist with Buy Online Pick Up In Store and Ship from Store processes as needed.
• Support shrink and safety initiatives and participate in annual inventory.

Skills

Customer service

Team leadership

Merchandise standards

Visual merchandising

Inventory accuracy

Omnichannel support

Operational excellence

Tools

RFID

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role includes responsibilities from customer service, inventory/restocking, RFID and visual merchandising to omnichannel support and general store operations, with a focus on maintaining an organized environment and meeting performance standards.