Merchandise & Customer Experience Lead

JCPenney; Joplin (MO); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales-building programs. The role covers customer service, restocking, visual merchandising, and omnichannel support to enhance the shopping experience.

The position emphasizes teamwork, accountability, and adherence to company standards. Eligible associates receive competitive benefits, regular paid holidays, and employee

Responsibilities

• Deliver outstanding customer service and resolve customer issues while modeling WORTH behaviors.
• Assist with inventory processes, restocking, RFID scans, and stockroom organization to ensure accuracy.
• Support SET/visual merchandising by planning floor moves and placing graphics according to guidance.
• Assist omnichannel activities including Buy Online Pick Up In Store and Ship from Store when needed.
• Contribute to annual inventory processes and safety/shrink initiatives.

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales-building programs. The role covers customer service, restocking, visual merchandising, and omnichannel support to enhance the shopping experience.

The position emphasizes teamwork, accountability, and adherence to company standards. Eligible associates receive competitive benefits, regular paid holidays, and employee