Customer Experience & Merchandising Coordinator

Goodwill Keystone; York (York County); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator to support front-end operations and assist store leadership in achieving sales goals. The role emphasizes delivering a positive shopping experience for customers and donors while upholding store procedures and policies.

The position requires strong communication, reliability, and the ability to work a flexible schedule, including weekends and evenings.

Qualifications

• High School Diploma or GED or equivalent required.
• Three years related experience preferred.
• Supervisory experience preferred but not required.
• POS and basic computer experience preferred.

Responsibilities

• Maximize sales through proper rotation, displays, signage and inventory of merchandise.
• Provide excellent customer service to customers, donors and employees alike.
• Assist in training and development of sales associates and ensure merchandising guidelines are followed.
• Assist with opening/closing procedures and cash handling, including cash register procedures.

Skills

Customer service

Communication

Basic math

Flexible schedule

Integrity

Teamwork

Education

High School Diploma or GED

Three years related experience

Supervisory experience

Tools

POS system

Basic computer experience

Job description

Goodwill Keystone Area is seeking a Customer Service Coordinator to support front-end operations and assist store leadership in achieving sales goals. The role emphasizes delivering a positive shopping experience for customers and donors while upholding store procedures and policies.

The position requires strong communication, reliability, and the ability to work a flexible schedule, including weekends and evenings.