Customer Service Coordinator - Full Time

Goodwill Keystone Area; Middletown Township (PA); On-site; USD 34,000 - 42,000; Full time

Job summary

Goodwill Keystone Area in Pennsylvania is seeking a Customer Service Coordinator to support store leadership with front-end operations and tasks across the donated goods retail environment.

You will help maximize sales, deliver friendly, professional customer service to shoppers and donors, assist in training associates, handle cash procedures, and uphold store policies and safety standards while representing the organization in a positive manner.

Qualifications

• High School Diploma or GED required; related retail experience preferred.
• Experience in customer service or front-end operations advantageous.
• Ability to work in open warehouse environment and handle cash—basic math skills.

Responsibilities

• Maximize sales through merchandising, rotation and inventory control to meet goals.
• Provide excellent customer service to shoppers, donors, and staff.
• Train and develop sales associates and ensure merchandising guidelines are followed.
• Assist with cash handling and daily cash register procedures.
• Support store policies, safety procedures, and organizational programs.
• Open and close the store as assigned by the manager.
• Participate in interviewing and evaluative processes for entry-level roles.
• Ensure asset protection policies are followed and report issues to leadership.
• Contribute to events and other projects as needed.
• Maintain a safe work environment and communicate progress to management.

Skills

Customer service

Interpersonal skills

Communication skills

Integrity/ethics

Flexibility

Basic math

Education

High School Diploma or GED

Tools

POS

Basic computer skills

Job description

Position: Customer Service Coordinator

Department: Donated Goods Retail

Reports to: Store Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.

Duties and Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
• Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
• Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
• Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
• Perform opening and closing of the store as assigned by the manager.
• Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed.
• Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Supports and promotes organizational programs and special events as required.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.

Donor Service Representative

Merchandise Processor

Sales Associate

Utility Associate

Qualifications

Education and Experience

• High School Diploma or GED equivalent; or three (3) years related experience.
• Supervisory experience preferred but not necessary.
• Previous retail experience preferred.
• POS and basic computer experience preferred.

Skills/Abilities/Qualifications

• Must be able to work in an open warehouse environment being exposed to various weather and temperatures.
• Must exhibit a high level of integrity and business ethics.
• Meet qualitative and quantitative performance standards as established by the company.
• Must be able to continuously perform repetitive work at a set pace.
• Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.
• Must have basic math skills.
• Must be able to work a flexible schedule to include weekends and evenings.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.