Customer Experience & Merchandising Associate

Michaels; Wilmington (DE); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

Michaels in Wilmington, DE seeks a store associate to help customers, stock merchandise, and maintain an inviting, in-stock store environment. You will assist shoppers, execute fast checkout, and support Omni channel processes like BOPIS and SFS.

The role includes truck unloading, framing shop cross-training, and upholding store standards while delivering excellent service. Evening and weekend availability may be required; the company offers benefits and employee discounts.

Qualifications

• Retail or customer service experience is preferred.

Responsibilities

• Assist customers in locating products and providing solutions.
• Handle fast and friendly checkout with cash handling to standards.
• Promote and enroll customers in Rewards program and Private Label Credit Cards.
• Educate customers on VOC surveys and Omni channel processes (BOPIS/SFS).
• Participate in truck unload, stocking, and planogram duties.
• Maintain merchandise recovery and in-stock conditions; support store recovery.

Skills

Customer service

Retail experience

Framing knowledge

Job description

Michaels in Wilmington, DE seeks a store associate to help customers, stock merchandise, and maintain an inviting, in-stock store environment. You will assist shoppers, execute fast checkout, and support Omni channel processes like BOPIS and SFS.

The role includes truck unloading, framing shop cross-training, and upholding store standards while delivering excellent service. Evening and weekend availability may be required; the company offers benefits and employee discounts.