Customer Experience & Membership Advocate

El Car Wash LLC; Elgin (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC is seeking a Customer Experience Advisor to greet customers with energy and confidence, promote the Unlimited Membership, and convert interactions into loyalty. You will read customers, close sales, and resolve issues while maintaining a clean, safe site.

Bilingual English/Spanish is a strong plus for South Florida markets. The role emphasizes high energy, empathy, and a professional image, with availability for evenings, weekends, and holidays, and comfort with outdoor work.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence — extroverted and engaging.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers.
• Strong empathy paired with sales drive.
• Confident handling complaints and concerns on the spot.

Responsibilities

• Set the tone from the start—Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth—Educate customers on our Unlimited Membership and convert interest into loyalty.
• Turn service into sales—Read the customer and close without being pushy.
• Handle the hard moments—Resolve concerns quickly and professionally.
• Keep the site sharp—Maintain a clean, safe, welcoming environment.
• Capture what matters—Log customer feedback in Micrologic and share insights.

Skills

Customer focus

High energy

Rapport building

Sales orientation

Empathy

Problem solving

POS system proficient

Evenings/weekends availability

Bilingual (English/Spanish)

Team player

Tools

POS systems

Micrologic log

Job description

El Car Wash LLC is seeking a Customer Experience Advisor to greet customers with energy and confidence, promote the Unlimited Membership, and convert interactions into loyalty. You will read customers, close sales, and resolve issues while maintaining a clean, safe site.

Bilingual English/Spanish is a strong plus for South Florida markets. The role emphasizes high energy, empathy, and a professional image, with availability for evenings, weekends, and holidays, and comfort with outdoor work.